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Coronavirus (COVID-19) Closures and Cancellations

Last Updated: Friday, May 29th, 2020

Dear Valued Customers,

As a locally owned, family-run business, we pride ourselves on offering a superior shopping experience for our customers. At this time, we want to let you all know that the two regions as set forth by the NYS government that we are located in (Mohawk Valley and Southern Tier) have now begun phase two reopening. This phase two reopening includes retail and so we are happy to announce that all Catalog Outlet Locations will be officially reopened beginning on Friday, May 29th!

Safety in Our Showrooms:

The safety of our customers and staff is our top priority and to ensure the health of everyone in our stores we will be adhering to the following guidelines for the foreseeable future:

  • Social distancing will remain in effect, we will be asking customers to maintain a minimum of 6 feet from our staff and other shoppers.
  • Face masks/coverings will be required in our stores, if you do not have a mask, we can provide one for you.
  • Catalog Outlet staff will be regularly disinfecting high touch surfaces such as doors, bathrooms, counters, etc. At our stores that have multiple entrances, we may ask customers use a single entrance to limit the number of surfaces being touched.
  • In order to properly adhere to these guidelines, we may limit the number of customers in our stores at one time

Existing Special Orders:

Please be aware that due to the recent closure and reopening of factories, warehouses, and shipping companies throughout the U.S and overseas; that if you have placed a special order with us that has not yet been fulfilled, your special order may be delayed. We will be working with our vendors to make receiving in already sold special orders a priority and we ask for your understanding and patience. If you have any questions regarding your order, please contact us using the button below.

We sincerely thank you for your continued business and urge you to continue to support your local small businesses as they are able to reopen. Stay safe and healthy and we hope to see you in our showrooms!

- The Catalog Outlet Team